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ITIL Foundation v.3 Version 1.1 Part1

ITIL Foundation v.3 Version 1.1 Part1
Vendor: EXIN
Code: EX0-101
Exam Name: ITIL Foundation v.3

                                                                                                                                                                   QUESTION 1
Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
Section: (none)
Explanation/Reference:
Explanation:
http://www.dumps.01world.in

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